Salesforce.com: Microsoft Outlook Edition Plug-in is missing. Why do the buttons disappear from Outlook?

Why can`t I view Salesforce.com buttons in Microsoft Outlook? Outlook Edition plug-in missing? Here’s how to fix it.

Occasionally, the Salesforce Outlook add-in features seem to be missing, as it will not load or will be in a disabled state when Microsoft Outlook starts.  This can occur due to various environment variables.  To correct this issue, follow the steps below:

Confirm that the Salesforce add-in is not disabled:

For Outlook 2003 -

1.  Click on Help menu

2.  Click on About Microsoft Office Outlook

3.  Select Disabled Items.  A new window should show the list of disabled add-ins

4.  Search for Salesforce Add-in and highlight it

5.  Click Enable

6.  Save changes, close Microsoft Outlook and reopen.

For Outlook 2007 -

1. Click on Tools menu.

2. Click on Trust Center.

3. Click on Add –ins.

4. Look for 'Salesforce.com Outlook Edition Enhanced'

    If Disabled,

    a) Go to Manage Dropdown menu

    b) Click on Disabled Items

    c) Click on Go

    d) Highlight Salesforce.com

    e) Click enable.

5) Save changes, close Microsoft Outlook and reopen.

If the above fails, please try the below steps:

*Ensure Microsoft Outlook is closed*

Note of Caution:

The following steps involve using the registy editor.

If you use Registry Editor incorrectly, you may cause serious problems that may require you

to reinstall your operating system. See the article http://support.microsoft.com/kb/322756 to backup the registry on your machine.

1. On your computer go to the Start | Run | regedit and click OK.

2. In the registry editor navigate to the key "HKEY_CURRENT_USER\Software\Salesforce.com\SM".

Highlight this key and delete it.

You will be prompted to confirm if you want to delete the subkeys. Click OK to accept this option.

3. Close the registry editor.

4. Open Microsoft Outlook to confirm if the toolbar loads.

You might also try this:

First, close down Outlook program and make sure that all associated items are closed as well.  Ensure Outlook is closed and no processes called OUTLOOK.EXE are running in Task Manager on your desktop.  Also make certain there are no PDA's attached to your machine while closing Outlook.
 
1. Close Outlook including all contacts or related e-mails. Detach any PDA's from your computer that may be interacting with Outlook.
2. Open the registry editor by going to:
Start | Run | Type in regedit | Click OK
3. Navigate to: HKEY_LOCAL_MACHINE SOFTWARE Microsoft Office Outlook Addins SFOLAddIn.SalesforceOutlookIntegrator key.
4. Look for a string value "LoadBehavior" on the right hand side pane of the registry editor.
5. Double click on it and change its value to "3" if it does not already have a value "3".
6. Click on OK button to save this value.
7. Close registry editor.
8. Restart Outlook. The Outlook Edition buttons should now be visible, if they are not visible go to the next step

In Outlook go to Tools | Options | Other | General | Advanced
Check the COM addins or Add in Manager and disable any strange addins that you do not recognize as standard parts of Outlook. See the enclosed attachment for standard types of Addins. Restart Outlook.

If the issue is not fixed please try a complete removal and reinstall of Connect for Microsoft Outlook.